Information on the Processing of Your Data in Accordance with Articles 13 and 14 of the General Data Protection Regulation (GDPR)

1. General Information
‍The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and the provisions set out in this data protection declaration. The use of our website is generally possible without providing personal data. Insofar as personal data (such as names, addresses, or email addresses) are collected on our pages, this always takes place on a voluntary basis, to the extent possible. We observe the applicable European data protection regulations in this regard. This data will not be passed on to third parties without your express consent. We point out that data transmission over the Internet (e.g., when communicating via email) can have security gaps, and complete protection against access by third parties is not possible.

2. Contact Details of the Responsible Party
‍The responsible party for this website is

Ticket AG
Schaanerstraße 99
9490 Vaduz
Liechtenstein
Phone: +423 239 7000
Email: info@ticket.ag Data Protection Officer Contact Details

HSDK Consulting UG (limited liability)
Eschersheimer Landstraße 42
60322 Frankfurt am Main / Germany
Tel.: 069 870092860
Email: info@ticket.ag

‍3. Which Data is Processed for What Purpose?
‍When you access our website, for technical reasons, your internet browser automatically transmits the following data to our web server:
 • IP address
 • Date and time of the server request
 • URL of the retrieved file
 • Amount of data transferred
 • Operating system
 • Information about the browser type and the version used
 • Name of the internet provider
 • Website from which this site was accessed
 • Visited page on our website

The collection, processing, and use of the aforementioned data is carried out for the purpose of enabling the use and delivery of our website and providing its content. Other purposes include statistical evaluations, the security of IT systems, and technical administration. The legal basis for the processing is Art. 6 para. 1 lit. f GDPR, and our legitimate interest arises from the purposes mentioned above. If you decide to use our contact or service forms, your information will be used exclusively for the purpose of processing your request and executing any services you may request through this medium. We will only collect and process other or further personal data when you use specific services that require your data or when you have expressly given us your consent. This can occur, for example, by filling out a corresponding form, sending an email, commissioning services, or making inquiries. Legal bases for processing are Art. 6 para. 1 lit. b GDPR and Art. 6 para. 1 lit. f GDPR.

4. Other Purposes of Use
‍Furthermore, we use the collected data for the following purposes:
 • Improving user-friendliness: The data help us analyze user interactions, understand how users navigate the app, and identify areas for improvements.
 • Analytical insights: The data are used to gain insights into user behavior, trends, and usage patterns of the app.
 • Technical support: We may use the data to provide technical support to our customers and to help them identify and resolve problems in their apps.

The legal basis for processing is Art. 6 para. 1 lit. b GDPR and Art. 6 para. 1 lit. f GDPR, whereby our legitimate interest arises from the purposes mentioned above.

5. Cookies and Analysis Tools
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‍5.1 Essential Cookies
‍Essential cookies are required to ensure basic functions of our website and to enable its operation. The processing is based on our legitimate interest in the basic provision of our website. The legal basis is Art. 6 para. 1 f GDPR. Without these cookies, the functioning of our website is not ensured. These cookies can only be disabled in the browser settings.5.2 Non-Technically Necessary Cookies5.2.1 Google AnalyticsThis website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies,” text files stored on your computer that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. We have activated IP anonymization. On this website, your IP address is therefore truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide the website operator with other services related to website and internet use. The IP address transmitted by your browser in the context of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting in your browser software; however, we point out that in this case, you may not be able to use all functions of this website to their full extent. Google uses the collected information to evaluate website use, write reports about it, and render other related services for us. Processing and evaluation of the data are carried out based on our legitimate interest in optimizing our website and offers. The legal bases are Art. 6 para. 1 lit. f GDPR or your consent, whereby you accept all cookies in our cookie banner (legal basis Art. 6 para. 1 lit. a GDPR).

5.2.2 Social Networks
This website uses hyperlinks to social networks (e.g., LinkedIn, Instagram, Twitter, YouTube). These are depicted in the form of corresponding logos and are stored on our systems. When our website is first accessed, no data is thus transmitted to the respective providers. When you click on these logos, you are redirected to the respective website. Additional data may then be processed by you. After a connection has been established, we no longer have any influence over the type and scope of data that the provider collects and processes; information about this can be found in the data protection notices of the providers.

5.2.3 YouTube
This website uses plugins from the Google Inc. powered website YouTube. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. We use this plugin to ensure the full functionality of our website and to better illustrate our products to you (legitimate interest of data processing according to Art. 6 para. 1 lit. f GDPR). When you visit one of our pages equipped with a YouTube plugin, a connection to YouTube's servers is established. The YouTube server is informed about which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to directly assign your browsing behavior to your personal profile. You can prevent this by logging out of your YouTube account. The data processing is based on your consent by activating the corresponding plugin by clicking it or by accepting all cookies in our cookie banner (legal basis Art. 6 para. 1 lit. a GDPR). More information on how YouTube handles user data can be found in YouTube's privacy policy under: https://www.google.de/intl/de/policies/privacy
5.2.4 Hotjar
Subject to your consent, this website uses web analytics services from Hotjar Ltd., Level 2, St. Julian’s Business Centre, 3 Elia Zammit Street, St. Julian’s STJ 1000, Malta (“Hotjar”). Hotjar allows for tracking activities on this website in the form of so-called “heat maps.” Through the use of Hotjar's heat map service, we can, for example, see how far users scroll, how they move around the site, what links they click, and how often they click on links. The recording function of Hotjar (“Recordings”) is also used on this website. This service records certain data about how users move around this site during a session. Examples of this include HTML changes that occur during website usage, mouse movements, clicks, scroll movements, or changes in the size of the browser window. For certain selected input fields, keyboard entries may also be recorded. By using the above-mentioned services of Hotjar, we receive valuable information about the interaction and navigation behavior of the users with this website and are thus enabled to make the site faster and more user-friendly. In addition to the information regarding user interaction and navigation (i.e., on which links users click, what mouse movements they perform, etc., as explained above), the device's screen size, device type, operating system and browser information, geographic location (only the country), and preferred language for displaying this website, as well as the device's IP address, are collected. The latter will only be collected and stored in an anonymous form. Hotjar does not record content and information that is entered or submitted via this website. Hotjar creates its own tracking code to track user use of the website through a Hotjar cookie. The legal basis for enabling Hotjar cookies is your consent (§ 25 para. 1 sentence 1 TTDSG). We only use Hotjar cookies if you expressly permit it. If you have permitted the use of Hotjar cookies, you can revoke your consent at any time. You can deactivate Hotjar cookies at any time by updating your cookie settings. Substitutes, you can disable Hotjar cookies by following the instructions under https://www.hotjar.com/legal/compliance/opt-out .
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The processing of the data collected via Hotjar is based on your consent by activating the respective plugin by clicking it or by accepting all cookies in our cookie banner (legal basis Art. 6 para. 1 lit. a GDPR) as well as based on our legitimate interests in data processing according to Art. 6 para. 1 lit. f GDPR. The legitimate interest pursued by the operator is the improvement and optimization of the website for the benefit of website visitors. You have the right to object to such processing for reasons arising from your particular situation at any time. To exercise this right, you can disable the use of non-technically necessary cookies at any time in the cookie settings.
For more information about Hotjar and the services offered, visit https://www.hotjar.com. Hotjar's privacy policy can be found at https://www.hotjar.com/privacy.

5.2.5 UX Cam
If you choose to use our app, the following data is collected to offer our 

services:
 • Consistent Random Pseudo-ID: A unique and consistent random pseudo-ID is assigned to each user, which is used to track their interactions with the app.
 • Device Details: We collect information about the type, version, model, and operating system of the device used by the end user.
 • Geographical Location: We capture the country from which the user accesses the app. We do not collect specific location information beyond the country level.
 • Visited Screens: We track the screens visited by the end user within the application with UX Cam.
 • Interaction Patterns: We record the end user's interactions within the app, including screen actions (such as tapping and scrolling) and gestures.

The processing of the data collected via UX Cam occurs based on your consent, which you grant by activating the respective plugin by clicking or by enabling all cookies in our cookie banner (legal basis Art. 6 para. 1 lit. a GDPR) as well as based on our legitimate interests in data processing according to Art. 6 para. 1 lit. f GDPR. The legitimate interest pursued by the operator is the improvement and optimization of the app for the benefit of all app users.

5.2.6 Meta-Pixel (formerly Facebook Pixel)
This website uses the Facebook/Meta visitor action pixel for conversion measurement. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the collected data is also transferred to the USA and other third countries. This allows tracking the behavior of visitors after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and optimizes advertising measures. The collected data is anonymous to us as the operator of this website; we cannot draw any conclusions about the user's identity. The data is, however, stored and processed by Facebook, allowing a connection to the respective user profile and enabling Facebook to use the data for its own advertising purposes, in accordance with the Facebook Data Use Policy (https://de-de.facebook.com/about/privacy/). As a result, Facebook can enable the placement of advertisements on Facebook pages and outside of Facebook. This use of the data cannot be influenced by us as the site operator. The use of this service is based on your consent according to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. Consent is revocable at any time.

Insofar as personal data is collected on our website using the tool described here and forwarded to Facebook, we and the Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). Joint responsibility is limited solely to the collection of data and their forwarding to Facebook. Processing by Facebook after the forwarding is not part of the joint responsibility. The obligations incumbent on us jointly were set out in an agreement on joint processing. The wording of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook tools and for the safe data protection implementation of the tools on our website. Facebook is responsible for the data security of Facebook products. You can exercise data subject rights (e.g., information requests) concerning the data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obligated to forward these to Facebook. The data transfer to the USA is based on the EU Commission's standard contractual clauses. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381. In Facebook's data protection notices, you will find further information on protecting your privacy: https://de-de.facebook.com/about/privacy/. You can revoke your consent to the setting of the pixel in the cookie settings at any time. At the end of this page in the footer, you have the opportunity to set cookie preferences.

5.2.7 Session Cookies
Session cookies (also called temporary cookies) are deleted after you close your browser.

5.2.8 Long-Term Cookies
We use cookies that remain on your hard drive. The expiration time is set to a date in the future for your convenience. During another visit, it is automatically recognized that you have visited our website before and which inputs and settings you prefer (so-called long-term cookies).

6. Is My Data Shared with Third Parties or Additional Recipients?
‍In certain cases, we are legally obligated to transmit data to a requesting government agency, e.g., in the context of national legal provisions or if the transfer is required for legal or criminal prosecution in the event of attacks on network infrastructure. The legal basis for processing is Art. 6 para. 1 lit. c GDPR.
When using service providers in the context of data processing on behalf, data protection laws according to Art. 28 GDPR and Art. 44 ff. GDPR are observed.
For some events, we create guest lists for the organizer so that they can provide the requested services, check personalized tickets, consider individual requests, or provide you with information afterward about the event. The legal basis for processing is Art. 6 para. 1 lit. b GDPR or Art. 6 para. 1 lit. f GDPR, whereby our legitimate interest arises from the purposes mentioned above.
Moreover, we only pass data on to third parties if you have expressly consented, the transmission is obviously necessary for the performance of a service you have requested, or the transmission is prescribed by law.
We point out that your personal data may be transmitted to countries outside the EU or the EEA. In such cases, we take all necessary steps to ensure that appropriate measures have been taken to protect your personal data in accordance with data protection regulations. These include, for example, the application of EU Commission-approved standard contractual clauses.

7. Inventory Data
‍Insofar as a contractual relationship between you and us is to be established, shaped, or changed in terms of content, we collect and use personal information from you to the extent necessary for these purposes. The legal basis for processing is Art. 6 para. 1 lit. b GDPR.

‍8. Surveys, Newsletters, and Advertising for Similar Products
‍To ensure that our service meets your expectations, we can use the email address you provide during registration, inquiry, or order for customer satisfaction surveys. Without prior consent, we may also send you emails advertising similar products as those previously ordered from us. The legal basis for processing is our legitimate interest in improving our services (Art. 6 para. 1 lit. f GDPR).
You always have the possibility to object to this use. To do this, you can send a message to the contact information provided in Section 2 or use the unsubscribe link contained in the newsletter.

‍9. How Long Will My Data Be Stored?
‍We store personal data as long as you do not withdraw your consent or the data is no longer required to fulfill our business interests or to provide the service you requested or as legally necessary.

‍10. What Rights Do I Have Regarding My Data?
‍You can request free information about the purpose, scope, origin, and recipients of stored data at any time. According to data protection provisions, you have the right to rectification, deletion, or restriction of processing of your data, the right to object to processing, and the right to data portability. If you believe your data is being processed in violation of data protection law or your data protection claims have been violated in some way, you can complain to the supervisory authority.
You also have the right to revoke your consent to the future use of your data, e.g., via an email to info@ticket.ag or by writing to the contact information mentioned above. The legality of the processing carried out on the basis of your consent until revocation remains unaffected.

‍11. Technical Security
‍We have established technical and organizational precautions to ensure data security, particularly the protection of your personal data from threats during data transmission and from unauthorized access by third parties. These precautions are adjusted according to the current state of technology.

‍12. Amendment of the Privacy Policy
‍We reserve the right to update this privacy policy from time to time to reflect changes in our services and practices. We recommend that you review this policy regularly.