Information about the processing of your data in accordance with Art. 13 and Art. 14 of the General Data Protection Regulation (GDPR)

1. General
‍The operators of this site take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations as well as the provisions set forth in this privacy policy. In general, the use of our website is possible without providing personal data. Insofar as personal data (for example, name, address, or email addresses) is collected on our pages, this is done, as far as possible, always on a voluntary basis. We observe the applicable European regulations on data protection. This data will not be disclosed to third parties without your explicit consent. We would like to point out that data transmission over the Internet (e.g., when communicating via email) may have security vulnerabilities, so that a complete protection against access by third parties cannot be guaranteed.

2. Contact details of the person responsible
‍Responsible for this website is

Ticket AG
Schaanerstraße 99
9490 Vaduz
Liechtenstein
Phone: +423 239 7000
Email: info@ticket.ag

Contact details of the data protection officer

HSDK Consulting UG (limited liability)
Eschersheimer Landstraße 42
60322 Frankfurt am Main / Germany
Tel.: 069 870092860
Email: info@ticket.ag

‍3. What data is processed for what purpose?
‍If you access our website, your Internet browser automatically transmits the following data to our web server for technical reasons:
 • IP address
 • Date and time of the server request
 • URL of the retrieved file
 • Amount of data transferred
 • Operating system
 • Information about the browser type and version used
 • Name of the Internet service provider
 • Website from which this website was accessed
 • Page visited on our website

The collection, processing, and use of the aforementioned data is carried out for the purpose of enabling the use and delivery of our website and providing its content. Other purposes include statistical evaluations, the security of the information technology systems, and technical administration. The legal basis for the processing is Art. 6 para. 1 lit. f GDPR, whereby our legitimate interest arises from the aforementioned purposes. If you decide to use our contact or service forms, your information will be used exclusively for the purpose of processing your inquiry and for executing the services you may have requested through it. Additional or other personal data will only be collected and processed by us if you are requesting specific services that require your data or if you have expressly granted your consent. This may occur, for example, by filling out a corresponding form, sending an email, commissioning services, or making inquiries. Legal grounds for processing are Art. 6 para. 1 lit. b GDPR and Art. 6 para. 1 lit. f GDPR.

4. Additional purposes
‍Furthermore, we use the collected data for the following purposes:
 • Improvement of user-friendliness: The data helps us analyze user interactions, understand how users navigate through the app, and identify areas for improvement.
 • Analytical insights: The data is used to gain insights into user behavior, trends, and usage patterns of the app.
 • Technical support: We may use the data to provide our customers with technical support and help them identify and resolve issues in their apps.

The legal grounds for processing are Art. 6 para. 1 lit. b GDPR and Art. 6 para. 1 lit. f GDPR, whereby our legitimate interest arises from the aforementioned purposes.

5. Cookies and analytics tools
‍5.1 Essential cookies
‍Essential cookies are required to ensure basic functions of our website and enable its operation. Processing is based on our legitimate interest in the basic provision of our website. The legal basis is Art. 6 para. 1 lit. f GDPR. Without these cookies, the functionality of our website is not given. These cookies can only be disabled in the browser settings.5.2 Non-technically necessary cookies5.2.1 Google AnalyticsThis website uses Google Analytics, a web analysis service from Google Inc. ("Google"). Google Analytics uses so-called "cookies," text files that are stored on your computer and allow for an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. We have activated IP anonymization. Therefore, on this website, your IP address is shortened by Google within member states of the European Union or in other contracting states of the agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide further services related to website usage and Internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You can prevent the storage of cookies by adjusting the settings of your browser software; however, we would like to point out that in this case you may not be able to use all features of this website to their full extent. Google uses the collected information to evaluate the use of the website, compile reports accordingly, and provide other related services for us. The processing and evaluation of the data are based on our legitimate interest in optimizing our website and our offerings. Legal grounds are Art. 6 para. 1 lit. f GDPR or your consent by accepting all cookies in our cookie banner (legal basis Art. 6 para. 1 lit. a GDPR).

5.2.2 Social networks
This website uses hyperlinks to social networks (e.g., LinkedIn, Instagram, Twitter, YouTube). These are represented in the form of corresponding logos and are stored on our own systems. When you first access our website, no data is transmitted to the respective providers. If you click on the logos of these providers, you will be directed to the respective website. On these, further data about you may be processed. After the connection is established, we have no further influence on the type and scope of the data collected and processed by the provider; you can find information on this in the privacy notices of the providers.

5.2.3 YouTube
This website uses plugins from the site YouTube operated by Google Inc. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. We use this plugin to ensure the full functionality of our website and to better illustrate our products for you (legitimate interest of data processing according to Art. 6 para. 1 lit. f GDPR). If you visit one of our pages equipped with a YouTube plugin, a connection to the servers of YouTube is established. In the process, the YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to directly assign your surfing behavior to your personal profile. You can prevent this by logging out of your YouTube account. The processing of the data is based on your consent by activating the corresponding plugin or by accepting all cookies in our cookie banner (legal basis Art. 6 para. 1 lit. a GDPR). More information on how user data is handled can be found in YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy

5.2.4 Hotjar
Subject to your consent, this website uses web analysis services from Hotjar Ltd., Level 2, St. Julians Business Centre, 3 Elia Zammit Street, St. Julians STJ 1000, Malta ("Hotjar"). Hotjar allows tracking activities on this website in the form of so-called "heatmaps." By using Hotjar's heatmap service, we can see, for example, how far users scroll, how they move on the website, which links they click, and how often they click on the links. The recording feature offered by Hotjar ("Recordings") is also deployed on this website. This service records certain data on how users move during a session on the website. This includes, for example, HTML changes that occur during the use of the website, mouse movements, mouse clicks, scrolling movements, or changes in the size of the browser window. In certain selected input fields, keyboard inputs may also be recorded. By using the above-mentioned Hotjar services, we obtain valuable information about users' interactions and navigation behavior on this website, enabling us to make the website faster and more user-friendly. In addition to the information regarding users' interactions and navigation (i.e., which links they click, what mouse movements they make, etc., as explained above), the screen size of the device, device type, operating system and browser information, geographical location (only the country), and the preferred language for displaying this website are also recorded, along with the IP address of the device. The latter is collected and stored exclusively in anonymized form. Hotjar does not record contents and information that are entered in fields or sent via this website. Hotjar creates its own tracking code to track the users' use of the website using a Hotjar cookie. The legal basis for activating Hotjar cookies is your consent (§ 25 para. 1 S. 1 TTDSG). We only use Hotjar cookies if you explicitly allow it. If you have permitted the use of Hotjar cookies, you can revoke your consent at any time. You can do this by deactivating Hotjar cookies at any time by updating your cookie settings. Alternatively, you can deactivate Hotjar cookies by following the instructions at https://www.hotjar.com/legal/compliance/opt-out .
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The processing of the data collected through Hotjar is based on your consent by activating the corresponding plugin or by accepting all cookies in our cookie banner (legal basis Art. 6 para. 1 lit. a GDPR) and based on our legitimate interests in data processing according to Art. 6 para. 1 lit. f GDPR. The legitimate interest pursued by the operator is to improve and optimize the website for the benefit of the website visitors. You have the right to object to such processing at any time for reasons arising from your particular situation. To exercise this right, you can deactivate the use of non-technically necessary cookies at any time in the cookie settings.
For more information on Hotjar and the services offered, please visit https://www.hotjar.com. You can find Hotjar's privacy policy at https://www.hotjar.com/privacy.

5.2.5 UX Cam
If you choose to use our app, the following data will be collected to provide our services:
 • Consistent random pseudo-ID: Each user is assigned a unique and consistent random pseudo-ID used to track their interactions with the app.
 • Device details: We collect information about the type, version, model, and operating system of the device used by the end user.
 • Geographical location: We collect the country from which the user accesses the app. We do not collect specific location information beyond the country level.
 • Visited screens: We track the screens the end user visits within the application with UX Cam.
 • Interaction patterns: We record the interactions of the end user within the app, including screen actions (such as tapping and scrolling) and gestures.

The processing of the data collected through UX Cam is based on your consent, which you provide by activating the corresponding plugin by clicking or by activating all cookies in our cookie banner (legal basis Art. 6 para. 1 lit. a GDPR) and also based on our legitimate interests in data processing under Art. 6 para. 1 lit. f GDPR. The legitimate interest pursued by the operator is to improve and optimize the app for the benefit of all app users.

5.2.6 Meta-Pixel (formerly Facebook Pixel)
This website uses the visitor action pixel from Facebook/Meta for conversion measurement. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the collected data is also transferred to the USA and other third countries. This allows the behavior of visitors to be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. As a result, the effectiveness of Facebook ads can be evaluated for statistical and market research purposes, and advertising measures can be optimized. The collected data is anonymous to us as the operator of this website; we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, allowing a connection to the respective user profile, and Facebook may use the data for its own advertising purposes, in accordance with Facebook's data usage policy (https://de-de.facebook.com/about/privacy/). This allows Facebook to enable the placement of ads on Facebook pages as well as outside of Facebook. This use of data cannot be influenced by us as the operator of the page. The use of this service is based on your consent according to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. Consent can be revoked at any time.

To the extent that personal data is collected on our website using the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). Joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook. The processing that occurs after the forwarding by Facebook is not part of the joint responsibility. The obligations that we jointly hold have been documented in an agreement on joint processing. The wording of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook tool and for the data protection-compliant implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. Data subject rights (e.g., requests for information) regarding data processed by Facebook can be asserted directly with Facebook. If you assert data subject rights with us, we are obliged to forward them to Facebook. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

In Facebook's privacy notices, you can find more information on protecting your privacy: https://de-de.facebook.com/about/privacy/. You can revoke your consent to the placement of the pixel at any time in the cookie settings. At the bottom of this page in the footer, you will have the option to set preferences for cookies.

5.2.7 Session cookies
Session cookies are deleted after you close your browser.

5.2.8 Long-term cookies
We use cookies that remain on your hard drive. The expiration date is set for your convenience to a date in the future. When you visit again, it is automatically recognized that you have already visited our website and what entries and settings you prefer (so-called long-term cookies).

6. Will my data be forwarded to third parties or other recipients?
‍In certain circumstances, we are legally obliged to transfer data to a requesting state authority, e.g., in the context of national legal provisions or when the transfer is required in case of attacks on the network infrastructure for law enforcement or criminal prosecution. The legal basis for the processing is Art. 6 para. 1 lit. c GDPR.
When involving service providers in the context of data processing on behalf, the data protection regulations according to Art. 28 GDPR and Art. 44 et seq. GDPR are adhered to.

For some events, we create so-called guest lists for the organizer so that he can, for example, provide the desired services, check personalized tickets, consider individual wishes, or provide you with subsequent information about the event. The legal basis for processing is Art. 6 para. 1 lit. b GDPR or Art. 6 para. 1 lit. f GDPR, whereby our legitimate interest arises from the aforementioned purposes.
In addition, we only pass data on to third parties if you have expressly consented to this, the transmission is obviously necessary for the performance of a service requested by you or the transmission is legally required.

We point out that your personal data may be transmitted to countries outside the EU or the EEA. In such cases, we take all necessary steps to ensure that adequate measures are taken to protect your personal data in accordance with data protection regulations. This includes, for example, applying the standard contractual clauses approved by the EU Commission.

7. Inventory data
‍If a contractual relationship is to be established, defined, or amended between you and us, we collect and use personal information from you as far as necessary for these purposes. The legal basis for processing is Art. 6 para. 1 lit. b GDPR.

‍8. Surveys, newsletters, and advertising for similar products
‍To ensure that our service meets your expectations, we may use your email address, which you provide during registration, inquiries, or orders, for customer satisfaction surveys. As a customer, we may send you – even without prior consent – advertising by email for similar products to those ordered from us in the past. The legal basis for processing is our legitimate interest in improving our services (Art. 6 para. 1 lit. f GDPR).

You have the option to object to this use at any time. To do so, you can send a message to the contact details mentioned in Section 2 or use the unsubscribe link included in the newsletter.

‍9. How long will my data be stored?
‍We store personal data as long as you do not revoke your consent or as long as the data is no longer required for fulfilling our business interests or providing the requested service or as required by law.

‍10. What rights do I have regarding my data?
‍You can request information free of charge at any time about the purpose, scope, origin, and recipient of stored data. Under the provisions of data protection law, you have the right to rectification, deletion, or restriction of the processing of your data, a right to object to the processing, and the right to data portability. If you believe that the processing of your data violates data protection law or if your data protection claims have been violated in any way, you can complain to the supervisory authority.
You also have the right to revoke your consent to the future use of your data at any time, e.g., by sending an email to info@ticket.ag or by writing to the above-mentioned contact details. The lawfulness of the processing carried out based on your consent until revocation remains unaffected.

‍11. Technical security
‍We have taken technical and organizational precautions to ensure data security, especially to protect your personal data from risks during data transmission and from knowledge acquisition by third parties. These precautions are adjusted according to the current state of technology.

‍12. Amendment of the privacy policy
‍We are entitled to update this privacy policy from time to time to take into account changes to our services and practices. We recommend that you review this policy regularly.