Information about the processing of your data in accordance with Articles 13 and 14 of the General Data Protection Regulation (GDPR)
1. General Information
The protection of your personal data is an important concern to us. We treat your personal data confidentially and in accordance with the statutory data protection regulations, in particular the General Data Protection Regulation (GDPR).
This privacy policy informs you about what data we collect on our website and for what purpose it is used.
The use of our website is generally possible without providing personal data.
2. Controller
The entity responsible for data processing on this website is:
Ticket AG
Schaanerstrasse 99
9490 Vaduz
Liechtenstein
Phone: +423 239 7000
Email: info@ticket.ag
3. Contact Details of the Data Protection Officer
HSDK Consulting UG (haftungsbeschränkt)
Eschersheimer Landstraße 42
60322 Frankfurt am Main
Germany
Phone: +49 69 870092860
4. Access Data (Server Log Files)
When you access our website, information is automatically collected by the web server and stored in so-called server log files.
The following data may be processed in this context:
IP address (shortened or anonymized, if applicable)
Date and time of access
Page accessed
Amount of data transferred
Browser type and browser version
Operating system
Referrer URL
This data serves exclusively for the technical provision of the website as well as ensuring system security and stability.
This data will not be merged with other data sources.
The legal basis for processing is Art. 6 para. 1 lit. f GDPR (legitimate interest in the secure and stable operation of the website).
5. Usage Statistics of Personalized Offer Pages (Landing Pages)
For the password-protected offer pages created individually for you, we use a privacy-friendly, cookie-free reach measurement.
No cookies, no cross-device tracking
We do not store cookies and do not store any information on your end device (including no local or session storage). Cross-website or cross-device recognition does not take place. For this reason, no consent banner is required for this.
What information we collect
Number and time of page views (time of day and day of the week)
Duration of stay, scroll depth, and which sections of the page were viewed
Whether the page was unlocked with the password, a PDF was downloaded, or a contact option (e.g. email or phone) was clicked
The approximate time until unlocking
Rough device type (smartphone, tablet, desktop), browser family, and the approximate size of the browser window
The rough origin of the visit (e.g. direct access, email, messenger, social networks), derived from the referrer information
What we do not store
Your IP address and the complete browser identification (user agent) are not stored. The IP address is not used to recognize you or track you across multiple visits; it is only processed technically for a brief moment to protect these statistics against abusive use (such as automated mass visits) and is immediately discarded afterwards. Names, email addresses, or other direct contact details of visitors are not collected through these statistics.
Personal Reference
Since the offer pages were created individually for you and sent to you specifically, the above statistical information may relate to you as the recipient.
Purpose
We evaluate how our individual offer is received in order to improve our offer pages and our communication.
Legal Basis
The processing is carried out on the basis of our legitimate interest in the needs-based design and evaluation of our individual offers (Art. 6 para. 1 lit. f GDPR). Since we do not store or read information on your end device, no consent is required.
Storage Duration
The individual data collected is automatically deleted after 90 days at the latest.
Recipient / Processing
Processing takes place on our own infrastructure with our hosting service provider Google Cloud, Region europe-west3 / Frankfurt am Main, EU. Data is not passed on to third parties for their own, in particular advertising, purposes. Visits by logged-in employees of Ticket AG are not included in the statistics.
Your Right to Object
You have the right to object to this processing at any time with effect for the future (Art. 21 GDPR). To do so, please contact info@ticket.ag. Your other data subject rights (access, erasure, restriction) under the GDPR also apply.
5. Surveys, Newsletters and Advertising for Similar Products
To ensure that our service meets your requirements, we may use your email address, which you submit as part of a registration, inquiry, or order, for customer satisfaction surveys. As a customer, we may also—even without prior consent—send you advertising by email for similar products, such as products ordered from us in the past. The legal basis for processing is our legitimate interest in improving our services (Art. 6 para. 1 lit. f GDPR).
You have the option to object to this use at any time. For this purpose, you can send a message to the contact details specified in Section 2 or use the unsubscribe link contained in the newsletter.
6. Cookies
Our website uses only technically necessary cookies.
These cookies are required to provide basic functions of the website and to ensure its proper operation.
The legal basis for processing is Art. 6 para. 1 lit. f GDPR.
7. Transfer of Data
A transfer of your personal data to third parties generally does not take place, unless:
You have given your express consent
The transfer is necessary to fulfill a contract
We are legally obligated to do so
If service providers are used for the operation of our website, processing is carried out within the framework of a data processing agreement in accordance with Art. 28 GDPR.
8. Storage Duration
Personal data is stored only as long as is necessary to fulfill the respective purpose or as long as legal retention periods exist.
Newsletter data will be stored until you withdraw your consent.
9. Your Rights
Within the framework of the applicable legal provisions, you have the right at any time to:
Information about your stored data
Correction of incorrect data
Erasure of your data
Restriction of processing
Data portability
Objection to processing
In addition, you have the right to withdraw consent once given at any time with effect for the future.
If you believe that the processing of your personal data violates data protection law, you also have the right to complain to a supervisory authority.
10. Data Security
We employ technical and organizational security measures to protect your data against manipulation, loss, destruction, or unauthorized access.
Our security measures are continuously improved in line with technological developments.
11. Changes to this Privacy Policy
We reserve the right to adapt this privacy policy in order to adjust it to changed legal requirements or changes to our website.